Privacy Policy

1. Introduction

Dinasi Direct ("we," "our," or "us") is committed to protecting the privacy and security of our approved customers' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information from our approved customers:

• Contact Information: Name, email address, mobile phone number
• Address Information: Delivery addresses, pincode, GPS coordinates (when provided)
• Profile Information: Profile picture (optional)
• Account Information: Username, account status, order permissions

2.2 Device and Usage Information

• Device Information: Device type, operating system, app version
• Location Data: GPS coordinates (only when you grant permission for delivery address setup)
• Usage Data: App interactions, order history, search queries
• Technical Data: IP address, device identifiers, crash reports

2.3 Order and Transaction Information

• Order Details: Products ordered, quantities, prices, order history
• Payment Information: Payment method details (processed securely through third-party payment processors)
• Delivery Information: Delivery addresses, delivery instructions, delivery status

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Account Management: Creating and maintaining your customer account
• Order Processing: Processing and fulfilling your orders
• Delivery Services: Coordinating product delivery to your specified addresses
• Customer Support: Providing customer service and support through WhatsApp integration

3.2 Communication

• Order Updates: Sending order confirmations, status updates, and delivery notifications
• Service Communications: Important updates about our services
• Support Requests: Responding to your inquiries and support requests

3.3 Service Improvement

• Analytics: Understanding app usage patterns to improve our services
• Product Recommendations: Suggesting products based on your order history
• Quality Assurance: Monitoring and improving service quality

4. Information Sharing and Disclosure

4.1 Limited Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party service providers who assist in app operations, payment processing, and delivery services
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to customers)

4.2 WhatsApp Integration

• Support Communication: Your order information may be shared via WhatsApp for customer support purposes
• Consent Required: This sharing occurs only when you initiate support requests through the app

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: Data transmission is encrypted using industry-standard protocols
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Storage: Personal information is stored in secure, encrypted databases
• Regular Audits: Regular security assessments and updates

5.2 Data Retention

• Account Data: Retained for the duration of your customer relationship
• Order History: Retained for business and legal compliance purposes
• Location Data: Retained only as long as necessary for service provision

6. Your Rights and Choices

6.1 Access and Control

As an approved customer, you have the right to:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal and business requirements)
• Portability: Request a copy of your data in a portable format

6.2 Communication Preferences

• Opt-out: Unsubscribe from non-essential communications
• Contact Method: Choose your preferred method of communication

6.3 Location Services

• Permission Control: You can grant or revoke location permissions through your device settings
• Limited Use: Location data is used only for delivery address setup and is not continuously tracked

7. Third-Party Services

7.1 Payment Processing

• Secure Processing: Payment information is processed by secure, PCI-compliant third-party payment processors
• No Storage: We do not store your complete payment card information

7.2 WhatsApp Integration

• External Service: WhatsApp is a third-party service with its own privacy policy
• Limited Sharing: Only order-related information is shared for support purposes

8. Children's Privacy

Dinasi Direct is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• In-App Notification: Displaying a notice in the app
• Email Notification: Sending an email to your registered email address
• Updated Date: Updating the "Last Updated" date at the top of this policy

11. Contact Information

12. Compliance

This Privacy Policy is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Indian Information Technology Act and Rules
• Other applicable local and international privacy laws

13. Consent

By using Dinasi Direct, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.